Diagnosing Poor Performance in Training: Heather's Case

1. What is causing Heather's poor performance? Is it due to a deficiency in declarative knowledge or procedural knowledge? Heather's low scores likely stem from a deficiency in procedural knowledge rather than declarative knowledge.

Deficiency in Procedural Knowledge

Procedural knowledge refers to the ability to apply knowledge in practical situations. Heather's expertise lies in designing training classes and understanding communication, networking, and managerial skills in theory. However, her struggle to answer specific questions and connect with trainees post-class indicate a gap in applying this knowledge effectively.

Strategies to Remedy Poor Performance

Two main strategies can help address Heather's performance issues. Firstly, providing instructional feedback can pinpoint areas of improvement for Heather. Feedback plays a crucial role in enhancing performance by highlighting specific weaknesses and areas for growth.

Secondly, offering additional training targeted at enhancing Heather's active listening, approachability, and handling of specific questions can improve her performance. Studies have shown that diverse training methods can effectively boost employee performance and bridge knowledge-application gaps.

By addressing Heather's deficiencies in procedural knowledge through feedback and targeted training, her overall performance in delivering training classes can be significantly enhanced.

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